Privacy and Security
Mahailia Jewellery Design accepts payments by credit/debit cards (full list below), cheques and postal orders.
Furthermore, as required by the UK Data Protection Legislation, we follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent unauthorised access. We can take secure card not present payments via our Bank of Scotland Merchant Services terminal over the telephone and accept BACS payments, cheques and postal orders.
The cards we accept are: Visa, MasterCard, Delta, Electron
Please make cheques and postal orders payable to Mahailia Jewellery Design.
Our policy is to keep the personal information we receive from our site completely confidential, and used solely for internal purposes. We will not share your personal information with any other parties.
Mahailia Jewellery Design will not wilfully disclose any individually identifiable information about its users to any third party.
Mahailia Jewellery Design may email you to inform you of special offers or events. By ordering or enquiring about our jewellery you will automatically subscribe. You can unsubscribe by notifying us by email.
Commissions Payment
After an initial chat, if you would like sketches we charge a £50 sketch deposit, that will be deducted from your final bill once you decide to go ahead. Should you not wish to proceed after a £50 sketch deposit is paid, that money will be non-refundable. However, final decisions on this matter shall be made at our discretion.
When you have chosen a final design we ask for 50% of the total cost in advance. The remainder of your bill will then be paid prior to delivery, in the ways outlined above.
Return Policy
Mahailia Jewellery Design endeavours to achieve complete customer satisfaction.
However we do operate a simple returns policy:
* No refunds/exchanges are available on earrings for hygienic reasons or rings ordered to a specific size.
We do not refund commissioned pieces, unless they
are damaged or faulty. However at the discretion of Mahailia Jewellery
Design, we may offer a refund or credit note for approximately half
of the original purchase cost.
* We offer a simple 7-Day Money Back Guarantee. If any item is not
quite what you required then just notify us by email/post (stating
reason for return) within 7 days of receipt. We will then issue
you with either a refund or allow you to exchange the item for something
else instead. When refunding the customer, postage costs on the
original order are not refunded. As mentioned in point 1 above,
this Guarantee does not apply to earrings or rings ordered to a
specific size. Please ensure you order the correct size ring as
we cannot exchange/refund for wrongly ordered sizes or exchange/refund
on rings at all. However we do offer a re-size service.
* Please send items back via a signed for postal service for your
own proof of delivery. This postage cost is not reimbursed (unless
item is damaged/faulty).
* Please check your goods on delivery. If items do arrive damaged/faulty
please let us know within 3 days and arrange to post them back to
us. We will reimburse you these extra postage costs. If you do not
inform us within 3 days, then we will have no liability for items
said to be damaged/faulty on delivery.
* We have made every effort to display all our items as accurately
as possible. However as each piece is hand made, slight differences
may occur.
* All requests must be within 28 days of receipt.
* Mahailia Jewellery Design can cancel any order it feels fit to
do so whereupon all paid monies will be refunded in full.
* By placing an order you agree to these terms
above. Your statutory rights are not affected.
Shipping Terms and Conditions
All items will be delivered by Special Delivery within 30 days once full payment has been received and cleared. (The majority of our work is handmade to order.)
Commission delivery time will vary though most take around 6 weeks to complete.
We guarantee you will receive your order by the
date agreed by both parties.
There is a postage and packaging charge of £7.00
within the UK , which will be added to your order.
For delivery outside the UK the postage and packaging
charge will vary depending on the place of delivery and the weight.
Additional Information
- All of the jewellery is made in sterling silver (925), 9ct (375) & 18ct (750) red, white & yellow gold and platinum (950), and will display an Edinburgh or London hallmark and our unique makers stamp. Some items may carry a Birmingham Assay stamp.
- Items are available with either a polished or matt surface finish. Please be aware that matt surface finishes are temporary and will fade with wear. A refinishing service is available.
- Certificated diamonds are available on request.
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